To start the return process for your order, please enter your email address or phone number and the order number below.

SIZE EXCHANGES 

Please contact us for size exchanges within 30 days of order receipt.

We want you to get the best fit, always!

If the sizing isn't quite right, we will take returns/exchanges to ensure you get the right fit!

If you are not satisfied with the fit, contact us and our team will assist in finding you the best size. 

Return shipping and packaging is at customers expense, new item shipped free of charge upon receipt of returned goods.

Any exchanges need to be with item of similar value.

If size exchanging "return for sale" item and your new desired size is not available in "return for sale" collection, difference in price to non-sale item will apply. 

Refund will be processed after receipt of return goods as per terms below.

 

RETURN FOR REFUND

If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of the order receipt and we will be happy to provide you with a store credit or refund via the payment method you used for purchase upon receipt of goods. 

Return shipping and packaging is at customers expense. Product purchase refunded, excludes shipping costs.

 

3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN/EXCHANGE

1. RETURNED WITHIN 30 DAYS OF PURCHASE

Item(s) were purchased in the last 30 days and proof of purchase can be provided.

2. ITEM(S) ARE UNWORN & UNDAMAGED

Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached. Item(s) must not have any stains, perfumes or other added odours. 

3. IN ORIGINAL CONDITION & PACKAGING

Item(s) are in their original condition. (Please just do your best with packaging, we understand it is not possible to re-package some items as original and will not deny a return on minor technicalities)

I RECIEVED A FAULTY ITEM

In the rare case that you have received a faulty item, please contact returns@kojofit.com within 30 days of delivery.

We will need relevant information such as Order Number, Photos, Description of Issue and your Contact Information

We will not replace any items that appear to have been worn, washed or tampered with. 

Our products are subject to wear and tear over time depending on how you handle and wash your items and we do not offer a lifetime guarantee.

 

ARE THERE ANY CHARGES FOR RETURNS? 

  • There are no processing fees charged for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • Note: Duties/Taxes may apply when we send return deliveries and are at customers expense

 

HOW SOON WILL I GET MY REFUND?

  • Your refund will be processed within 3 business days of receipt of returned goods that are in good conditions per returns terms & conditions (Normally within 24hrs)
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or if there are any issues with your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment. Processing normally takes up to 5 business days to show up in your account.