SAME DAY SHIPPING ORDERS BEFORE 3PM | 30 DAY RETURNS
Our Delivery/Return Policy briefly explained:
We genuinely care about giving you a great fit.
We support size exchanges. Never get stuck with the wrong fit!
If you need to Exchange or Return a form must be submitted here
We take returns for refund if you are not 100% satisfied.
You pay for the item to return to us, we pay for the replacement item shipping.
(Please read full policy below)
Domestic: Same Day Shipping Orders before 3pm E.S.T. Business Days Only
Standard Shipping rates are $7.95 AUD, Free orders above $99 AUD.
Express Shipping rates are $11.95 AUD, Free orders above $200 AUD.
To avoid Aus Post delays, we encourage you to choose Express if in regional areas.
Express DHL Shipping rates are Free above min spend and rates vary depending on location and are listed in shipping information bellow the Cart Button.
*Excludes any import or customs fees, import duties or local taxes if applicable which are at customers expense.
No extra fees or duties are required for USA customers.
Canada, UK & EU may be subject to customs duties and taxes and DHL will contact you to collect any relevant payment.
SHIPPING TIME GUIDE
Items are shipped direct from our warehouse in Sydney Australia with a 3pm local order cut-off for same day shipping on Mon-Friday Business Days. This is not a guarantee and can be delayed due to address or inventory verification issues.
Guide excludes time in customs if applicable and may be subject to delay due to causes outside of Kojo Fit and our Couriers control.
This guide is subject to change and we reserve the right to change couriers to improve our service at any time.
Kojo Fit are not responsible for lost, stolen or missing packages once they have left our warehouse and in transit with our couriers. In the unfortunate case of a missing package, please contact the carrier with your tracking number to lodge a case.
Aus Exchange items are shipping using Australia Post Standard Shipping method.
AUSTRALIA DOMESTIC SHIPPING
AUSTRALIA POST STANDARD: ETA 2 - 7 Business Days
AUSTRALIA POST EXPRESS: ETA 1 – 3 Business Days
NOTE: Estimate is for metropolitan cities, please allow extra time for regional areas. We encourage Express Delivery for improved delivery experience for regional areas and Western Australia
INTERNATIONAL DHL EXPRESS: 2 - 5 Business days
NOTE: Estimate is for metropolitan cities, please allow extra time for regional areas.
We want you to get the best fit, always!
If the sizing isn't quite right, we will take returns/exchanges to ensure you get the right fit!
If you are not satisfied with the fit, contact us and our team will assist in finding you the best size.
Click here for Size Exchange
Return shipping and packaging is at customers expense, new item shipped free of charge upon receipt of returned goods.
AU Exchange shipping method is Australia Post Standard service.
Note: Any "Return Sale" items are heavily discounted and not available for size exchange or return