Return & Refund Policy

Return & Refund Policy

Returns Policy

You have 30 days from the order date to return or exchange an item.

How to Start a Return

Submit your return form here.

Quick Overview

  • Try your item on, just keep it clean with tags and original packaging
  • Returns accepted for exchange*, store credit and refunds
  • You pay to return it, we pay to send the replacement. No Other Fees.
  • Return labels Cost (Purchased In Portal When Submitting Return)
    • $10 AUD within Australia
    • £5 GBP for UK Returns
    • €9.95 Euro For EU Returns
    • $9.95 USD for USA and other International returns
    • Available during return form submission or use your own courier
  • *USA customers: Refunds and store credit only (no exchanges)

Size Exchanges

We want you in the right fit.

  • Submit an exchange request here
  • Return the original item 
  • We’ll send the replacement item once received.
  • You cover the return shipping cost

Note: "Return Sale" items are final. No refunds or exchanges.

Returns for Refund

  • Submit a return form here
  • We refund after inspecting the returned item
  • Refund sent to your original payment method
  • Shipping fees, duties and tariffs are non-refundable

3 Conditions for Return or Exchange

  1. Within 30 Days: Proof of purchase required
  2. Unworn & Undamaged: No signs of wear, washing or scent. Tags attached
  3. Original Packaging: Do your best, we won’t reject for minor packaging issues

Important Notes

  • Underwear can’t be returned 
  • Return Sale items are final - no refunds or exchanges
  • 30-Minute Self-Edit (AUS only): You can change address or items for 30 mins after ordering. After that, no changes, but you can still return

Faulty Items

If you received a faulty item, contact us within 30 days 

Include:

  • Your order number
  • Photos of the fault
  • Description of the issue
  • Your contact details

We cannot replace items that have been worn, washed or tampered with. General wear and tear over time is not covered.