Return & Refund Policy

Return & Refund Policy

Returns Policy

You have 30 days from the order date to return or exchange an item.

*2025/26 Xmas Period - Extended Returns 

We understand that many purchases are gifts and will not be tested for fit until Xmas, so want to make sure you can return if needed.

Any purchases made from November 4, 2025 onwards can be returned after Xmas as long as they are lodged before Jan 10, 2026 or 30 days from purchase, whichever period is longer.

How to Start a Return

Submit your return form here.

Quick Overview

  • Try your item on, just keep it clean with tags and original packaging
  • Returns accepted for exchange*, store credit and refunds
  • You pay to return it, we pay to send the replacement. No Other Fees.
  • Return labels Cost (Purchased In Portal When Submitting Return)
    • $10 AUD within Australia
    • £5 GBP for UK Returns
    • €9.95 Euro For EU Returns
    • $9.95 USD for USA and other International returns
    • Available during return form submission or use your own courier
  • *USA customers: Refunds and store credit only (no exchanges)

Size Exchanges

We want you in the right fit.

  • Submit an exchange request here
  • Return the original item 
  • We’ll send the replacement item once received.
  • You cover the return shipping cost

Note: "Return Sale" items are final. No refunds or exchanges.

Returns for Refund

  • Submit a return form here
  • We refund after inspecting the returned item
  • Refund sent to your original payment method
  • Shipping fees, duties and tariffs are non-refundable

3 Conditions for Return or Exchange

  1. Within 30 Days: Proof of purchase required
  2. Unworn & Undamaged: No signs of wear, washing or scent. Tags attached
  3. Original Packaging: Do your best, we won’t reject for minor packaging issues

Important Notes

  • Underwear can’t be returned 
  • Return Sale items are final - no refunds or exchanges
  • 30-Minute Self-Edit (AUS only): You can change address or items for 30 mins after ordering. After that, no changes, but you can still return

Faulty Items

If you received a faulty item, contact us within 30 days 

Include:

  • Your order number
  • Photos of the fault
  • Description of the issue
  • Your contact details

We cannot replace items that have been worn, washed or tampered with. General wear and tear over time is not covered.