Our Delivery/Return Policy briefly explained:
We genuinely care about giving you a great fit!
We support size exchanges. Never get stuck with the wrong fit!
We take returns for refund if you are not 100% satisfied.
You pay for the item to return to us, we pay for the replacement item shipping.
Start the process by emailing firstname.lastname@example.org or contact us via social media messenger for a prompt reply/
(Please read full policy below)
FREE EXPRESS SHIPPING (AUSTRALIA ETA 1-2 Days) ORDERS ABOVE $100 AUD
FREE DHL EXPRESS SHIPPING (WORLDWIDE 3-5 Days) ORDERS ABOVE $100 AUD
*Excludes any additional import duties or local taxes if applicable which are at customers expense.
We reserve the right to limit shipping to a minority of countries which have a high risk of package loss in transit.
Express Shipping rates are $9.95 AUD for all orders, Free above $100 AUD
Express DHL Shipping rates are $20 AUD for all orders under $100 AUD, Free above $100 AUD.
*Excludes any import or customs fees, import duties or local taxes if applicable which are at customers expense.
SHIPPING TIME GUIDE
Items are shipped direct from our warehouse in Newcastle NSW Australia usually within 24hrs. Guide excludes time in customs if applicable and may be subject to delay due to causes outside of Kojo Fit and our Couriers control.
This guide is subject to change and we reserve the right to change couriers to improve our service at any time.
AUSTRALIA DOMESTIC SHIPPING
AUSTRALIA POST EXPRESS: 1 – 3 Business days
NOTE: Western Australia, some regional areas 3 – 5 Business days
INTERNATIONAL DHL EXPRESS: 3 - 6 Business days
NOTE: Estimate is for metropolitan cities, please allow extra time for regional areas.
We want you to get the best fit, always!
If the sizing isn't quite right, we will take returns/exchanges to ensure you get the right fit!
If you are not satisfied with the fit, contact us and our team will assist in finding you the best size.
Return shipping and packaging is at customers expense, new item shipped free of charge upon receipt of returned goods.
Any exchanges need to be with item of similar value.
If size exchanging "return for sale" item and your new desired size is not available in "return for sale" collection, difference in price to non-sale item will apply.
RETURN FOR REFUND
If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of the order receipt and we will be happy to provide you with a store credit or refund via the payment method you used for purchase upon receipt of goods.
Return shipping and packaging is at customers expense. Product purchase, refunded, excludes shipping costs.
3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN/EXCHANGE
1. RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 21 days and proof of purchase can be provided.
2. ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached. Item(s) must not have any stains, perfumes or other added odours.
3. IN ORIGINAL CONDITION & PACKAGING
Item(s) are in their original condition. (Please just do your best with packaging, we understand it is not possible to re-package some items as original and will not deny a return on minor technicalities)
I RECIEVED A FAULTY ITEM
In the rare case that you have received a faulty item, please contact email@example.com within 30 days of delivery.
We will need relevant information such as Order Number, Photos, Description of Issue and your Contact Information
We will not replace any items that appear to have been worn, washed or tampered with.
Our products are subject to wear and tear over time depending on how you handle and wash your items and we do not offer a lifetime guarantee.
HOW TO RETURN YOUR ITEM:
- Contact us at firstname.lastname@example.org with your request and any preferred sizes.
- We will listen and quickly respond to assess the best outcome for you