Shipping Policy
Shipping Policy
Shipping & Returns Policy
Our products are shipped to you directly from Sydney, Australia via secure, tracked shipping.
We offer 30 day returns for exchange, store credit & refund. (Returns Policy on lower half of page)
To ensure the fastest delivery, we use Australia Post for Domestic and DHL Express for all International deliveries.
Order cancellations are not possible after the order is placed.
Once the order is dispatched, you will receive your tracking link via email below is the estimated transit time for delivery
Free Shipping:
Free Aus Delivery orders $150+ and Free International Delivery above min spend (varies per country and is shown in cart)
For orders under the free shipping thresholds, the following shipping costs apply:
Note: Duties & Taxes are included at checkout. Nothing extra to pay.
|
Country |
Shipping |
Delivery Estimate |
|
Australia (Aus Post Standard) |
$9.95 (AUD) |
2-5 Days |
|
Australia (Aus Post Express) |
$13.95 (AUD) |
1-3 Days |
|
USA (DHL Express) |
$9.95 (USD) |
3-5 Days |
|
UK (DHL Express) |
£7.99 (GBP) |
3-5 Days |
|
New Zealand (DHL Express) |
$13.95 (NZD) |
1-2 Days |
|
United Arab Emirates (DHL Express) |
$35 (AED) |
2-5 Days |
|
Singapore (DHL Express) |
$11.95 (SGD) |
2-5 Days |
|
Europe & Rest Of World (DHL Express) |
$17.95 (AUD) | 3-5 Days |
| Canada (DHL Express) | $17.95 (CAD) |
3-5 Days |
During promotional periods, order processing and shipping times may increase due to the high volume of orders.
Kojo Fit only ship on business days (Monday to Friday, excluding public holidays)
Delivery Estimate is for metropolitan cities, please allow extra time for regional areas.
Orders placed during the weekend will be processed from the following business day.
Shipping Protection
- Optional at checkout—covers lost, stolen, or missing packages.
- Without protection, Kojo Fit is not responsible for lost items after dispatch.
Returns Policy
You have 30 days from the order date to return or exchange an item.
How to Start a Return
Submit your return form here.
Quick Overview
- Try your item on, just keep it clean with tags and original packaging
- Returns accepted for exchange*, store credit and refunds
- You pay to return it, we pay to send the replacement. No Other Fees.
- Return labels Cost (Purchased In Portal When Submitting Return)
- $10 AUD within Australia
- £5 GBP for UK Returns
- €9.95 Euro For EU Returns
- $9.95 USD for USA and other International returns
- Available during return form submission or use your own courier
- *USA customers: Refunds and store credit only (no exchanges)
Size Exchanges
We want you in the right fit.
- Submit an exchange request here
- Return the original item
- We’ll send the replacement item once received.
- You cover the return shipping cost
Note: "Return Sale" items are final. No refunds or exchanges.
Returns for Refund
- Submit a return form here
- We refund after inspecting the returned item
- Refund sent to your original payment method
- Shipping fees, duties and tariffs are non-refundable
3 Conditions for Return or Exchange
- Within 30 Days: Proof of purchase required
- Unworn & Undamaged: No signs of wear, washing or scent. Tags attached
- Original Packaging: Do your best, we won’t reject for minor packaging issues
Important Notes
- Underwear can’t be returned
- Return Sale items are final - no refunds or exchanges
- 30-Minute Self-Edit (AUS only): You can change address or items for 30 mins after ordering. After that, no changes, but you can still return
Faulty Items
If you received a faulty item, contact us within 30 days
Include:
- Your order number
- Photos of the fault
- Description of the issue
- Your contact details
We cannot replace items that have been worn, washed or tampered with. General wear and tear over time is not covered.