30 DAY RETURNS FROM DATE OF ORDERING
Our Delivery/Return Policy briefly explained:
We genuinely care about giving you a great fit!
We support size exchanges. Never get stuck with the wrong fit!
If you need to Exchange or Return a form must be submitted here
We take returns for refund if you are not 100% satisfied.
You pay for the item to return to us, we pay for the replacement item shipping.
(Please read full policy below)
Express Shipping rates are $9.95 AUD for all orders, Free above $100 AUD
Express DHL Shipping rates are Free above $200 AUD and rates under this order value vary depending on location and are listed in shipping information bellow the Cart Button.
*Excludes any import or customs fees, import duties or local taxes if applicable which are at customers expense.
SHIPPING TIME GUIDE
Items are shipped direct from our warehouse in Ingleburn NSW Australia usually within 24hrs. Guide excludes time in customs if applicable and may be subject to delay due to causes outside of Kojo Fit and our Couriers control.
This guide is subject to change and we reserve the right to change couriers to improve our service at any time.
Kojo Fit are not responsible for lost, stolen or missing packages once they have left our warehouse and in transit with our couriers. In the unfortunate case of a missing package, please contact the carrier with your tracking number to lodge a case.
AUSTRALIA DOMESTIC SHIPPING
AUSTRALIA POST EXPRESS: 1 – 4 Business days
NOTE: Western Australia, some regional areas 3 – 6 Business days
INTERNATIONAL DHL EXPRESS: 3 - 6 Business days
NOTE: Estimate is for metropolitan cities, please allow extra time for regional areas.
We want you to get the best fit, always!
If the sizing isn't quite right, we will take returns/exchanges to ensure you get the right fit!
If you are not satisfied with the fit, contact us and our team will assist in finding you the best size.
Click here for Size Exchange
Return shipping and packaging is at customers expense, new item shipped free of charge upon receipt of returned goods.
Note: Any "Return Sale" items are heavily discounted and not available for size exchange or return
RETURN FOR REFUND
If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of ordering and we will be happy to provide you with a store credit or refund via the payment method you used for purchase upon receipt of goods.
A return form must be submitted here for all returns.
Return shipping and packaging is at customers expense. Product purchase, refunded, excludes shipping costs.
Refund will be processed after receipt of return goods as per terms below.
3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN/EXCHANGE
1. RETURN INITIATED WITHIN 30 DAYS OF ORDERING
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
2. ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached. Item(s) must not have any stains, perfumes or other added odours.
3. IN ORIGINAL CONDITION & PACKAGING
Item(s) are in their original condition. (Please just do your best with packaging, we understand it is not possible to re-package some items as original and will not deny a return on minor technicalities)
I RECIEVED A FAULTY ITEM
In the rare case that you have received a faulty item, please contact firstname.lastname@example.org.
We will need relevant information such as Order Number, Photos, Description of Issue and your Contact Information
Our products are subject to wear and tear over time depending on how you handle and wash your items and this is not classified as a faulty item under our quality guarantee.